Refund, Cancellation & Shipping

Last updated: 5 November 2026

At a glance

Paperbacks: India onlyE-books: worldwideDelivery: 7–10 working daysShipping charged at checkout

Books and e-books on this website are sold by Shivani Gohil. Payments are processed securely by Razorpay.

Within India: paperbacks and e-books.
Outside India: e-books only. We do not ship paperbacks outside India at the moment.

Paperback orders are packed, dispatched and delivered within 7–10 working days of a successful payment.
A shipping charge is shown and added at checkout, before you pay.
Once your order is dispatched, we email you to let you know, along with courier details where available.
Delivery can occasionally take longer because of courier delays, public holidays or remote locations. If your order has not arrived within 10 working days, please contact us and we will follow up with the courier.
Please make sure your delivery address and phone number are correct at checkout. We are not able to redirect orders once they are dispatched.

E-books are delivered instantly after payment, on the download page you are taken to, and by email so you can download them again later.
Nothing is shipped for e-book orders.
If the download does not work, contact us and we will send you a working copy.

Paperbacks: you can cancel your order before it is dispatched by contacting us. You will receive a full refund to your original payment method.
Orders cannot be cancelled once they are dispatched.
E-books: as they are delivered instantly, e-book orders cannot be cancelled after payment.

E-books are non-refundable once purchased, because they are delivered instantly. If your file is faulty or will not open, we will fix it or send you a new copy.
Paperbacks: if your book arrives damaged, misprinted or is the wrong book, tell us within 7 days of delivery and send a photo. We will send you a replacement at no extra cost.
We do not accept returns or offer refunds for change of mind.
If a payment fails but money was deducted, or you were charged twice, the extra amount is refunded to your original payment method. Refunds usually reach your account within 5–7 working days, depending on your bank.

For any order, delivery or refund question:

Please include your name and the email or payment reference you used for your order.